Refund policy

Return & Refund Policy

Last Updated: June 2026

At Paramphera Studio, we carefully inspect and pack every order before dispatch. We accept returns only when the issue is from our side, such as a damaged, defective, missing, or incorrect product.

We do not offer refunds for change of mind, dislike of the product, personal preference, or simply not wanting to keep the product. In such cases, customers may request an exchange, subject to the terms below.

Return Policy

Returns are accepted only when the issue is attributable to Paramphera Studio, including:

Product received in a damaged condition.
Product received with a manufacturing defect.
Product or item missing from the delivered parcel.
Wrong product, design, size, or item delivered.
Any other material discrepancy caused by Paramphera Studio.

The issue must be reported within 48 hours of delivery.

The customer must provide:

Order number
Clear photographs/videos of the product
Clear photographs/videos of the packaging, wherever applicable

Exchange Policy

If you do not like the product, change your mind, or wish to exchange it for another design or size, you may request an exchange, subject to product availability.

In such cases:

The product must be unused and unwashed.
The product must be in its original condition.
Original tags and packaging must be intact.
The product must be free from stains, damage, odors, alterations, or other signs of use.
The customer will bear the shipping charges for both sides of the exchange.
This includes the cost of sending the original product back to Paramphera Studio and the cost of shipping the replacement product to the customer.
Exchange is subject to availability of the requested product, design, or size.
No refund will be provided for a change of mind, dislike of the product, or personal preference.

Damaged, Defective, Missing, or Incorrect Product – Verification Process

If you receive a damaged, defective, missing, or incorrect product, the following process must be followed:

Report the issue to Paramphera Studio within 48 hours of delivery with your order number and clear photographs/videos.
After confirmation from our team, you may be required to send the delivered parcel/product back to the designated Paramphera Studio return address.
The returned parcel/product will be physically inspected by our team.
The product must be unused, unwashed, and in the same condition in which it was received. The returned product must also correspond to the original order.
The inspection process may take 2–3 business days after the parcel is received by us.
After inspection, Paramphera Studio will determine the appropriate resolution based on the actual condition of the product and the nature of the issue. The resolution may be an exchange/replacement or refund, as applicable.
The customer will be informed of the decision after the inspection.

No refund or exchange will be initiated solely on the basis of a customer's claim. The product/parcel must be received and verified by Paramphera Studio before the final resolution is provided.

For a missing-item claim, the customer may be required to return the delivered parcel/products for verification. The missing item itself cannot be returned, and the claim will be investigated based on the order and parcel received.

Conditions for Return & Exchange

Products must:

Be unused and unwashed.
Be in their original condition.
Have all original tags attached.
Include original packaging and accessories, where applicable.
Be free from stains, damage, odors, alterations, or signs of use.

If a product has been used, washed, altered, damaged due to customer handling, or does not correspond to the original order, Paramphera Studio may reject the return or exchange request.

Non-Returnable / Non-Exchangeable Cases

Returns or exchanges will not be accepted where:

The product has been used or washed.
The product has been altered or modified.
The product has been damaged due to customer misuse or improper handling.
Original tags or packaging are missing, where applicable.
The customer changes their mind and requests a refund.
The customer does not like the product and requests a refund instead of an exchange.
The product sent back does not correspond to the original order.
The product fails inspection due to signs of use or damage caused after delivery.
The issue is reported after the applicable reporting period of 48 hours from delivery, unless otherwise approved by Paramphera Studio.

Return Shipping

When the issue is from Paramphera Studio's side

For a verified damaged, defective, missing, or incorrect product, Paramphera Studio will bear the applicable return/replacement shipping cost, subject to verification of the claim.

The customer must first send the parcel/product back to the designated Paramphera Studio return address when instructed by our team.

When the customer requests an exchange

If the customer wants to exchange a product because they do not like it, want another design, or want another size:

The customer will bear the shipping charges for both sides of the exchange.

This includes:

Shipping the original product back to Paramphera Studio; and
Shipping the replacement product from Paramphera Studio to the customer.

Refund Policy

Refunds are applicable only where the issue is verified to have occurred from Paramphera Studio's side and a refund is determined to be the appropriate resolution after inspection.

A refund will not be provided for:

Change of mind
Dislike of the product
Personal preference
Failure to select the preferred size/design
Any other reason unrelated to an issue caused by Paramphera Studio

Once the returned product/parcel has been received and inspected, Paramphera Studio will determine whether an exchange/replacement or refund is the appropriate resolution.

Cash on Delivery (COD) Orders

For Cash on Delivery (COD) orders, approved refunds will not be provided through bank transfer, cash, or any other direct monetary payment.

Where a refund is approved after inspection, the refund amount will be provided through either:

Store credit, which can be used for a future purchase from Paramphera Studio; or
Adjustment against another product/order purchased by the customer.

No bank-transfer or cash refund will be provided for COD orders.

Refund Timeline

The inspection process may take 2–3 business days after the returned parcel/product is received by Paramphera Studio.

Once a refund is approved, it will generally be processed within 5–7 business days, subject to the applicable payment method.

For COD orders, approved refunds will be provided through store credit or adjustment against another product/order, as stated above.

Banks and payment providers may require additional time to reflect an approved refund in the customer's account.

Order Cancellation

Orders may be cancelled only before dispatch.

Once an order has been dispatched/shipped, it cannot be cancelled. Any eligible issue after delivery must be handled according to this Return & Exchange Policy.

How to Initiate a Return or Exchange

To report a damaged, defective, missing, or incorrect product, or to request an exchange, contact us at:

Email: parampherastudio@gmail.com

Please provide:

Order Number
Full Name
Reason for Return/Exchange
Clear photographs/videos of the product
Clear photographs/videos of the packaging, wherever applicable

Do not send any product back without receiving confirmation and return instructions from Paramphera Studio.

Jurisdiction

Any dispute, claim, or matter arising out of or relating to purchases, returns, refunds, exchanges, or this policy shall be subject to the applicable laws of India and the jurisdiction of the competent courts in Jaipur, Rajasthan, India, subject to applicable law.

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