Refund policy
Return & Refund Policy
Last Updated: June 2026
At Paramphera Studio, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return subject to the terms below.
7-Day Return Policy
We accept returns within 7 days from the date of delivery.
To be eligible for a return, the item must:
- Be unused, unwashed, and in its original condition.
- Have all original tags, packaging, and accessories intact.
- Be free from stains, damage, odors, or signs of use.
- Be returned in its original packaging.
Items that do not meet these conditions may not be eligible for a return.
Non-Returnable Items
Returns will not be accepted for:
- Products that have been used or washed.
- Products returned without original packaging.
- Items damaged due to customer misuse.
- Customized or personalized products.
- Gift cards (if applicable).
Damaged or Incorrect Products
If you receive:
- a damaged product,
- a defective product,
- or the wrong item,
please contact us within 48 hours of delivery with:
- Your order number
- Clear photographs of the product
- Images of the packaging
Our team will review your request and arrange a replacement or refund where applicable.
Return Process
To initiate a return:
Email us at:
Please include:
- Order Number
- Full Name
- Reason for Return
- Photos (if applicable)
Our support team will respond with further instructions.
Do not return any product without receiving confirmation from our team.
Refund Process
Once your returned item is received and inspected:
- You will receive an email confirming the status of your refund.
- If approved, your refund will be processed to your original payment method.
Refund Timeline
Approved refunds are generally processed within 5–7 business days after the returned product has been received and inspected.
Please note that banks and payment providers may take additional time to reflect the refund in your account.
Cash on Delivery (COD) Orders
For Cash on Delivery orders, approved refunds will be processed via bank transfer or another mutually agreed refund method after verification.
Exchange Policy
We currently offer exchanges only for:
- Manufacturing defects
- Damaged products
- Incorrect products delivered
If you wish to exchange a product for another design or size, please contact our support team. Exchange requests are subject to product availability.
Return Shipping
If the return is due to:
- a damaged item,
- a defective product,
- or an incorrect item sent by us,
the return shipping cost will be borne by Paramphera Studio.
For all other approved returns, the customer may be responsible for the return shipping charges unless otherwise communicated by our support team.
Order Cancellation
Orders may be cancelled before they are dispatched.
Once an order has been shipped, it cannot be cancelled and must follow the return process after delivery.
Contact Us
For any return or refund-related questions, please contact us:
Email: support@parampherastudio.com
Business Hours:
Monday – Saturday
10:00 AM – 7:00 PM (IST)